Scott Kincaid started in the usability industry more than 20 years ago. During his career, Scott has spent more than 15 years working for Usability Sciences, a small research consulting company in Dallas. As to be expected in small companies, he has worn many hats including researcher, operations manager, sales engineer, and executive. In his time of user research consulting, Scott has worked for a wide range of companies including Salesforce, Procter & Gamble, Microsoft, and Dell. In addition to his consulting experience, Scott also spent four years managing a team of 15+ researchers at salesforce.com.